Important: While these services process communications to deliver your service, xSwarm does not store any communication content. Review their privacy policies for their specific data handling practices.
Data Retention and Storage
ZERO RETENTION OF PRIVATE COMMUNICATIONS
We do NOT retain voice calls, SMS messages, or emails AT ALL - EVER!
Voice Calls: Real-time processing only, never recorded, never stored
SMS Messages: Transmitted and processed instantly, immediately discarded
Emails: Delivered and processed in real-time, zero retention
Not storing private data is the best way to protect private data.
What We DO Store (Minimal Account Data Only)
Data Type
Retention Period
Purpose
Account Information
Active account + 30 days after cancellation
Service provision and billing
Website Analytics
90 days
Site improvement
Error Logs
7 days
Technical troubleshooting
Transaction Records
7 years
Legal/tax compliance
We do NOT store your private communication data. Only minimal account information is stored securely with encryption at rest (AES-256) and in transit (TLS/SSL).
Cookies (Essential Only)
We use only essential cookies required for the service:
Authentication Cookie: Keeps you logged in securely
Session Cookie: Maintains your session (deleted when you close browser)
We DO NOT use:
Marketing or advertising cookies
Third-party tracking cookies
Social media cookies
Cross-site tracking of any kind
You can disable cookies in your browser settings, but this will prevent login functionality.
Your Privacy Rights
You have full control over your data:
Access & Export
Request a copy of all data we hold about you
Receive your data in machine-readable format (JSON)
Correction & Deletion
Update your phone number, email, or preferences at any time
Request immediate deletion of your account and all associated data
Communication Opt-Out
Reply STOP to any SMS to opt-out immediately
Unsubscribe from email notifications (account alerts will still be sent)
To exercise these rights, contact us at privacy@xswarm.ai. We respond within 7 business days.
Data Security
We protect your minimal data with industry-leading security:
Encryption: TLS/SSL in transit, AES-256 at rest
Access Controls: Minimal team access with multi-factor authentication
Monitoring: Automated security monitoring and alerts
No Third-Party Access: Your data is never shared for marketing or sold to third parties
While no internet service is 100% secure, we are committed to protecting the minimal data we collect.
Legal Disclosure
We may disclose information only when legally required:
Valid court orders or subpoenas
Legal obligation to prevent harm or fraud
Protection of rights and safety
Critical Note: We can only provide what we have - account information and website analytics. We cannot provide communication content, recordings, or transcripts because we don't collect or store them.
Children's Privacy
xSwarm is not intended for users under 13. We do not knowingly collect information from children. If we discover we have collected data from a child under 13, we will delete it immediately. Parents: contact us at privacy@xswarm.ai if you believe your child has used our service.
International Users
xSwarm operates from the United States. By using our service, you consent to data processing in the US. We use standard contractual clauses for international data transfers when required by law.
California Privacy Rights (CCPA)
California residents have additional rights:
Right to know what personal information is collected
Right to deletion of personal information
Right to opt-out of sale (Note: We do NOT sell your data)
Right to lodge a complaint with supervisory authority
Our legal basis for processing: contractual necessity (to provide the service you requested) and legitimate interests (service security and reliability).
Changes to This Policy
We may update this Privacy Policy to reflect service changes or legal requirements. Material changes will be announced via:
Email notification to your registered address
Prominent notice on our website
Updated "Last Updated" date at the top of this page
Continued use after changes constitutes acceptance. If you disagree with changes, please stop using our service and request account deletion.
Contact & Privacy Inquiries
Data Protection Contact
Questions about privacy or want to exercise your rights?